We will only ever collect, store and use your personal data when we have an identified purpose and reason to do so.
We collect information from you in the following ways:
- When you interact with us directly: This could be if you ask us about our activities, make a donation to us, purchase something or otherwise provide us with your personal information. This includes when you phone us, visit our website or get in touch by post or in person.
- When you interact with us through third parties: This could be if you provide a donation through a third party such as MyDonate, JustGiving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.
- When you visit our website: We may gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us.
Information we collect and why we use it
Personal information we collect includes details such as your name, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any communications between us. You will have given us this information whilst making a donation, registering for an event, placing an order on our website or any of the other ways you interact with us.
We will mainly use this information to:
- process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions
- provide the services or goods that you have requested
- update you with important administrative messages about your donation, an event or services or goods you have requested
- comply with the Charities (Protection and Social Investment) Act 2016 and follow the recommendations of the official regulator of charities, the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations
- keep a record of your relationship with us
- where you volunteer with us, to administer the volunteering arrangement
We may also use your personal information to:
- contact you about our work and how you can support Tabitha Foundation UK, Tabitha Cambodia, Nokor Tep Hospital or other fundraising activities that are within the remit of Tabitha Foundation UK
We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliations) about our supporters. If this were to occur we will be very clear as to why we are collecting this information, and we will only do so with your specific consent and permission. In these situations we will collect this data from you directly.
If you are a volunteer then we may collect extra information about you, for example:
- details of emergency contacts
- medical conditions
Children and young people
In line with the Data Protection Act, we will not collect, store or process the personal details of anyone under 13 years of age unless we have the express permission from their parent or guardian to do so.
Legal basis for using your information
In some cases, we will use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you have placed an order for craft products).
In other instances there may be lawful reasons where Tabitha Foundation UK has a legitimate interest to process your personal information. Examples of these may include where we are dealing with a complaint or complying with guidance from the Charity Commission.
Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.
We will only contact you about our work and how you can support Tabitha Foundation UK by phone, email or text message, if you have agreed for us to contact you in this manner.
However, if you have provided us with your postal address we may send you information by mail about our work and how you can support Tabitha Foundation UK, unless you have told us that you would prefer not to hear from us in that way.
You can update your choices or stop us sending you these communications at any time by contacting email@example.com or clicking the unsubscribe link at the bottom of the relevant communication.
Our website uses ‘cookies’ to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us to:
- make our website work as you would expect
- remember your settings during and between visits
- improve the speed and security of the site
- allow you to share pages with social networks like Facebook
- continuously improve our website for you
Sharing your Information
We may, from time to time, share your personal information with Tabitha Cambodia and related organisations (eg Nokor Tep foundation) where this is required to fulfill a legitimate activity that you have initiated, such as placing names on bricks, wells etc or it is related to managing the financial matters of a housebuilding trip.
We will never share your personal information with other organisations so that they can contact you for any marketing activities.
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.
Keeping your information safe
We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
We have a data protection policy that our Trustees and volunteers are required to follow when they are handling personal data.
Unfortunately the transmission of information using the internet is never completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to us over the internet.
How long we hold your information for
We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting us on firstname.lastname@example.org. You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/:
- Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.
- Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
- Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
- Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
- Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
- Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
- Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
- No automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making.
Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.